PIXLHIVE / The CJM Suite

We bring you the much needed tools to augment your customer experience.

See key highlights for

Plug & Play

Get up and running in a matter of hours.

Web based

Lightweight and accessible from any browser.

For
Small Companies

Standalone

Simple solution to function independently.

Reliability

Companision for smooth customer service operations.

For
Medium Corporates

Scalability

Power up the solution to meet business needs.

Integration

Versatile integrations to sync with enterprise systems

Flexibility

Advanced workflow for augmented operations

Modularity

Building the system as per technical, business requirements.

Connectivity

Link all locations under a single master system for easier operations.

Availability

Highly available to ensure hassle-free 24/7 operations.

For
Large Enterprises

Security

Enterprise-grade security standards to ………….. …………….. …………….

Customization

Advanced customisations to meet enterprise needs.

For
Small Companies

Plug & Play

Ready-to-go features with less or no configuration to go live in minutes 

Web-based

Lightweight and intuitive web tools for ease of access and increased productivity

For
Small Companies

Standalone

Simple and yet powerful, dynamic, feature-rich, self-contained system

Reliable

A trustworthy companion in every customer service operation

For
Medium Corporates

Scalable

Power ups for demanding requisites and ever growing business needs

Integration

Versatile solution which can leverage and bridge existing systems and tools

Flexible

Extensible features to transform and adapt according to the business flow

Modular

Fully adaptive sub systems that can be combined to craft a need-based solution

For
Large Enterprises

Centralised

Effortless
multilocational administration and management

Availability

Highly available system for uninterrupted and hassle-free operation

For
Large Enterprises

Secure

Built on enterprise grade security to ensure privacy, trust and safety

Customization

Extend beyond possibilities to cater unique operational needs

CJM / Customer Journey Map

Streamline Customer Experience across the entire Customer Journey

01. Pre Arrivals

Why should customer spend time waiting
when they can book appointments in
advance?

02. Arrivals

Empower customers to Check-in
seamlessly through Self service, Assisted,
One on one and Automatic check-in.

03. Waiting

Engaged, educate and captivate
customers while keeping them informed
of their waiting status.

04. Serving

Professionally call customers to be served
when it is their turn.

05. Post Serving

Connect the dots across the entire
Customer Journey to achieve 100%
customer satisfaction level.

INDUSTRIES / Benefits & Use Cases

CJM completely transforms the Customer Experience levels at Government Service Centres, and facilitates smooth service delivery for the Public. Government and Ministries being critical institutions experiencing heavy daily footfall.
Create a streamlined experience for visitors at all ministries to avail unified government services. Ease crowding and optimize resource allocation while ensuring all visitors are welcomed with care. Enhance customer service through data-backed decisions based on historic visitor flow data.

95%
Boost Customer Experience
30%
Enhance Employee Performance
30%
Reduce
Operational Cost
5%
Decrease
Turnaround Time
Boost Customer Experience
95
%
Enhance Employee Performance
65
%
Reduce
Operational Cost
30
%
Decrease
Turnaround Time
5
%

CJM enables healthcare facilities including Hospitals, Clinics, Pharmacies & Labs to create a seamless and hassle free patient journey. Queaxis offers the perfect blend of healthcare workflow management by centrally integrating with the HIS solution. It acts as the interface between patients, nurses, doctors and the management, thereby boosting the Operational efficiency of the Health Care provider. Integrate with central systems including HIS and ERP to create a harmonious ecosystem for patient service while ensuring highest standards of patient data security.

65%
Boost Customer Experience
30%
Enhance Employee Performance
5%
Reduce
Operational Cost
95%
Decrease
Turnaround Time
Boost Customer Experience
65
%
Enhance Employee Performance
30
%
Reduce
Operational Cost
5
%
Decrease
Turnaround Time
95
%

Accelerating the Customer’s end-end journey through integrated technology.
Retail banking clients having busy schedules expect the financial institution to offer a quick and convenient experience while availing the services.
CJM solutions integrated with the Digital Banking and CIF can generate augmented value in customer service delivery through improved planning, predictability and execution.

30%
Boost Customer Experience
5%
Enhance Employee Performance
95%
Reduce
Operational Cost
65%
Decrease
Turnaround Time
Boost Customer Experience
30
%
Enhance Employee Performance
5
%
Reduce
Operational Cost
95
%
Decrease
Turnaround Time
65
%

The sharing economy is dynamic and has resulted in new ways of serving consumers and operational staff to run it. Provide a channel to deliver key services including concerns, feedback and related administrative tasks. Save time for both the attendees and attendants in all transactions by offering a digital channel to plan and deliver the services.
Locations like airports receive significant footfall throughout the day and CJM solutions can solve this.

95%
Boost Customer Experience
65%
Enhance Employee Performance
5%
Reduce
Operational Cost
30%
Decrease
Turnaround Time
Boost Customer Experience
95
%
Enhance Employee Performance
65
%
Reduce
Operational Cost
5
%
Decrease
Turnaround Time
30
%

Schools and universities need visitor management solutions which can function throughout the year. Administrative tasks including admissions, graduations, fee payment and registrations are some of the transactions which are in high demand to be streamlined.
Save valuable time of staff, faculty, students and parents by providing them the comfort of scheduling and receiving the services are their convenience.

30%
Boost Customer Experience
95%
Enhance Employee Performance
5%
Reduce
Operational Cost
65%
Decrease
Turnaround Time
Boost Customer Experience
30
%
Enhance Employee Performance
95
%
Reduce
Operational Cost
5
%
Decrease
Turnaround Time
65
%

Eliminate congestion driving business profitability and brand loyalty.
Any business offering customer service can benefit from CJM solutions which is faster, better and affordable to adopt. Entities such as business centre, retail and F&B outlets can implement the CJM solutions to augment their customer service operations.
Understand visitor behavior and deliver products and services based on the customer need.

5%
Boost Customer Experience
65%
Enhance Employee Performance
30%
Reduce
Operational Cost
95%
Decrease
Turnaround Time
Boost Customer Experience
5
%
Enhance Employee Performance
65
%
Reduce
Operational Cost
30
%
Decrease
Turnaround Time
95
%

Schedule a Demo Today

Brands trusted to join our collective

Powering 300+ customers in 15+ Countries
Government
client-19
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Transport
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client-7
Banking & Insurance
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client-8
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client-17
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Healthcare
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Logistics
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client-31
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client-33
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client-40
client-18
client 42
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Customer Service
client-47
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client-52
Real Estate
client-54
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client-56
Education
client-58