Enable customers to effortlessly reach out for services at the convenience of their fingertips through easily available channels. Offer customers greater control over time all the while keeping them informed of real-time status..
Plan resources and facilities as per demand forecasts.
Check-in customers seamlessly through any of the options including Self service, Assisted, One on one and Automated check-in.
Streamline the customer journey across a complex process by guiding them through automated workflows.
Engage customers throughout their journey. Connect, captivate and inform them through visually appealing media content and queue status updates.
Reduce anxiety and perceived waiting time while they await their turn to be served.
Attend to customers in an orderly manner with first-in first-out discipline. Guide and serve them as per preconfigured workflows and customer service requirements.
Pre-inform staff on the Customer’s needs for effective service delivery.
Analyse customers across every touchpoint of the journey through advanced reports and dashboards. Leverage on real-time insights to enhance customer service standards through data-backed decisions.
Gather customer emotions and get a sense of customer happiness index for customer retention.